KNOWING YOUR CONTRACTOR:
- In order to ensure a quality installation, you should ask your      
      contractor the following questions:-

1) How long have they been installing pavers and segmented retaining           
   walls?

2) Have they been trained by a manufacturer or by the ICPI / NCMA?  Do        
    they have a certification of completion?

3) What percentage of their total business consists of installing                    
    concrete or brick pavers and segmented retaining walls?

4) Can they provide references and can you contact them and  inspect          
    their projects?

5) Do they have a current liability insurance certificate?

6) Proof that Worker Compensation Insurance covers all                                 
    employees on the job?

7) Do they install the job per ICPI / NCMA guidelines?

8)  Do they provide a written, itemized proposal outlining the scope of          
     work? Do they guarantee their work? Are they members of the ICPI /     
     NCMA or other industry associations?